Rules

Terms and conditions of purchase and sale in the online food supplement store www.noage-official.lt

1. General provisions

1.1.  These purchasing rules (hereinafter referred to as the Rules) establish the mutual rights, obligations, and responsibilities of the Buyer and the Seller when the Buyer purchases goods from the online food supplement store www.noage-official.lt (hereinafter referred to as the online store).

1.2. The Seller in these Rules is UAB “Akses Swiss”, company code 302873878, registered office: Kauno r. sav., Biruliškių k., Inovacijų g. 4, e-mail: info@noage-official.lt (hereinafter referred to as the Seller).

1.3. The Buyer in these Terms and Conditions is any natural or legal person who purchases goods in the online store or uses other services of the online store.

1.4. The online store is a retail store focused on consumers who purchase goods or services (hereinafter referred to as Goods) for personal, family, or household needs unrelated to business or profession. Legal entities may only order goods from the online store for end consumption purposes.

1.5. By registering or placing an order, the Buyer unconditionally confirms that they are of legal age and have the right to purchase from the online food supplement store.

1.6. Together with the order placed by the Buyer, these Rules become a contract between the Buyer and the Seller and are a legally binding document for both parties.

1.7. The Seller reserves the right to change, amend, or supplement the Rules. When shopping in the Online Store, the Buyer is subject to the Rules in force at the time of placing the order.

1.8. The Seller assumes no risk or responsibility and is unconditionally exempt from it if the Buyer has not familiarized themselves with the Rules in part or in full, even though they were given the opportunity to do so.

1.9. By agreeing to these Rules, the Buyer also agrees that informational messages necessary for the order, payment, and delivery of goods will be sent to the email address provided by the Buyer. 

1.10. By subscribing to the newsletter in the online store, the Buyer agrees that the Buyer’s email address may be used for direct marketing and research purposes. If the Buyer wishes to opt out of the use of their email address for direct marketing and/or research purposes, they must inform the Seller of their decision by emailing info@noage-official.com.

2. Time of conclusion of the purchase and sale agreement

2.1. The purchase and sale agreement between the Buyer and the Seller shall be deemed concluded from the moment when the Buyer has formed a shopping cart in the Online Store, specified the delivery address, selected the payment method, and familiarized themselves with the Rules, payment delivery terms and other information provided, confirms their order and is valid until the full performance of obligations under this agreement.

2.2. Information about payment methods, delivery terms, and prices is published and the Buyer must familiarize themselves with it in the Online Store, in the sections “Various payment methods” and “Delivery.”

2.3. Each contract concluded between the Buyer and the Seller is stored by the Seller.

3. Buyer’s rights

3.1. The Buyer has other rights provided for in these Rules and the laws of the Republic of Lithuania.

4. Buyer’s obligations

4.1. The Buyer must accept the ordered goods and pay for the goods and their delivery.

4.2. If the information provided in your order form changes, you must immediately notify us by email: info@noage-official.com. If you do not provide the correct information, we are not responsible for the proper performance of our contract.

4.3. If payment is not made immediately, the goods selected by the Buyer are reserved and the Seller only begins to perform the contract when the Seller receives notification from the Buyer’s bank that payment for the selected goods has been made.

4.4. The Buyer must comply with other requirements set forth in these Rules and in the laws of the Republic of Lithuania.

4.5 Inform the Seller (by phone or email) if the Goods are not delivered on time to the address specified in the Buyer’s order.

4.6 Inform the Seller (by phone or email) if the Goods are of poor quality and do not use goods that are suspected of being of poor quality.

5. Seller’s rights

5.1. The Seller has the right to restrict the Buyer’s use of the Online Store services or cancel the Buyer’s registration without notice if the Buyer uses the Online Store in violation of these Rules, attempts to undermine the stability and security of the Online Store.

5.2. The Seller has the right to temporarily or permanently suspend the operation of the Online Store without prior notice.

5.3. The Seller has other rights provided for in these Rules and the laws of the Republic of Lithuania.

5.4. The Seller has the right to unilaterally change the terms of these Rules at any time. The Buyer has the right to familiarize themselves with the amended Rules on the website www.noage-official.lt.

6. Seller’s obligations

6.1. To enable the Buyer to properly use the services provided by the Online Store.

6.2. Before concluding the contract, the Seller must provide the Buyer with clear and comprehensible information in accordance with the provisions of the Civil Code of the Republic of Lithuania.

6.3. To organize the delivery of the goods ordered by the Buyer to the address specified by the Buyer.

6.4. If, due to important circumstances, the Seller is unable to deliver the ordered goods to the Buyer, the Seller undertakes to refund the money paid by the Buyer within 5 (five) working days. In this case, the Seller shall be released from liability for failure to deliver the goods.

7. Price of goods

7.1. The prices of goods in the Online Store and in the order form are indicated in euros, including the VAT rate applicable at that time in accordance with the law. Goods are sold to the Buyer at the prices valid in the Online Store at the time of placing the order. The prices of goods at the time of placing the order are final, and no additional discounts and/or discounts with discount coupons/cards are applied to the Buyer at the time of collection/receipt of the goods.

8. Methods of payment for goods

8.1 Payment for goods can only be made in advance using the electronic banking services of Swedbank, SEB, Luminor, Citadele, and Šiaulių Bankas. Payment can also be made using PayPal services. Payments are made in euros. Payments are processed using the Paysera or MakeCommerce payment platforms.

9. Ordering and delivery of goods

9.1. Delivery of goods to the Buyer:

9.1.1. When selecting the goods delivery service at the time of ordering, the Buyer undertakes to specify the exact place of delivery of the goods.

9.1.2. The Buyer undertakes to accept the goods themselves. In the event that they are unable to accept the goods themselves, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer shall not have the right to make claims to the Seller regarding the delivery of goods to an inappropriate entity.

9.1.3. The goods shall be delivered by the Seller or their authorized representative.

9.2. The goods shall be delivered to the address specified by the Buyer within 1–6 (one to six) business days of receipt of payment (unless the Seller notifies the Buyer in advance of a longer delivery time) for the goods and their transportation. Goods are delivered throughout Lithuania and abroad.

9.3. The exact delivery price depends on the weight, volume, dimensions, and delivery location of the goods ordered, therefore the final order price is provided to the Buyer only after the order has been placed.

9.4. When the Goods are delivered “to the door,” the Buyer must check the condition of the shipment, the quantity, quality, and assortment of the goods together with the representative of the delivery service.

9.5. If the Buyer notices any damage to the shipment or any discrepancies in the quantity, quality, or assortment of the goods, they must refuse to accept the shipment and note this on the delivery note. Once the Buyer has accepted the shipment and signed the waybill without any comments, the shipment is considered to be free of defects and the quantity, quality, and assortment of goods to be in accordance with the terms of the contract.

9.6. Once the goods have been delivered to the address specified by the Buyer, the goods shall be deemed to have been delivered to the Buyer. If the goods are not delivered on the planned delivery date, the Buyer shall immediately, but no later than the day after the planned delivery date, inform the Seller thereof. The Buyer who fails to inform the Seller in a timely manner about the undelivered goods shall lose the right to make claims to the Seller regarding the undelivered goods in a timely manner.

10. Responsibility

10.1. The Buyer is responsible for the accuracy of the data provided in the Online Store registration form. The Buyer assumes responsibility for the consequences arising from the inaccuracy or incorrectness of the personal data provided in the registration form.

10.2. In order to offer the Buyer or visitor of the Online Store full-fledged services offered in the Online Store, the Seller uses system cookies in the Online Store. Cookies are used to recognize previous visitors to the Online Store, determine the language of the Online Store page, identify the user’s session and session key, and to identify and correct errors in the Online Store. The Buyer has the opportunity to view what information (cookies) the Seller records and can delete some or all of the recorded cookies. The Buyer also has the right to refuse to allow information (cookies) to be recorded and used on their computer (device), but in this case, certain functions of the online store may not be available to them. By confirming the Rules, the Buyer agrees to the recording of information on their computer (device). The Buyer may withdraw this consent at any time by contacting the Seller by sending an email to duomenu.apsauga@akses.ch

10.3. The parties shall be liable for any breach of the purchase and sale agreement concluded through the online store in accordance with the procedure established by the laws of the Republic of Lithuania.

10.4. Taking into account the provisions of Article 8(3) of the Law on Electronic Signatures of the Republic of Lithuania, the Buyer agrees with the Seller that the confirmation of the Buyer’s actions in the Online Store by logging in to the Online Store with the data (identification code) shall have the legal force of an electronic signature as established in Article 8(1) of the Electronic Signature Law (i.e., it shall have the same legal force as a signature on written documents and shall be admissible as evidence in court). The Buyer must keep their login details for the Online Store safe and not disclose them, ensure that the details are known only to them and used only by them, not transfer them or otherwise allow other persons to access or use them. If there is a suspicion that the login details may have been disclosed to another person, the Buyer must immediately notify the Seller thereof, as well as immediately inform the Seller of any violation or disclosure of the login details for the Online Store. All actions performed using the Buyer’s login details to the Online Store shall be deemed to have been performed by the Buyer, and the Buyer shall assume full responsibility for the consequences of such actions.

10.5. In the event of damage, the party at fault shall compensate the other party for the losses incurred.

11. Sending information

11.1. The Seller shall send all notifications to the email address provided in the Buyer’s registration form.

11.2. The Buyer shall send all notifications and questions to the address indicated in the “Contacts” section of the Seller’s Online Store.

12. Purchase of medicines and medical goods

12.1. Compensable/non-compensable medicines and homeopathic medicines are not sold in the online store www.noage-official.lt.

13. Product quality guarantee and shelf life

13.1. The characteristics of each product in the online store are generally indicated next to each product.

13.2. The Seller is not responsible for the fact that the color, shape, or other parameters of the goods in the Online Store may not correspond to the actual size, shape, and color of the goods due to the characteristics of the display used by the Buyer.

13.3. The Seller provides a limited warranty for certain types of goods or goods, the specific term or other conditions of which are indicated in the descriptions of such goods in the Online Store.

13.4. In cases where a specific shelf life is established for specific goods in accordance with the law, the Seller undertakes to sell such goods to the Buyer in such a way that the Buyer is given a real opportunity to use such goods before the end of their shelf life.

14. Return of goods (cancellation of the contract)

14.1. Return of quality goods

14.2. The Buyer has the right to return a quality unused Item in its original unopened packaging within 14 calendar days from the date of receipt of the ordered Item. The Buyer must immediately deliver or send the Item to the Seller and inform the Seller thereof:

14.2.1. In order to exercise the right to return the Goods, the Buyer must notify the Seller of their decision by submitting an unambiguous statement (e.g., delivered, sent by mail or email to info@noage-official.lt). The statement must specify the Goods (names, quantity), their date of receipt, the Buyer’s name and surname, and the Buyer’s bank account number to which the money for the Goods should be returned.

14.2.2. The costs of returning the Goods (shipping, delivery to the Seller’s premises) shall be borne by the Buyer.

14.2.3. The Seller shall refund the amount paid for the returned Goods to the Buyer in Euros no later than within 14 calendar days from the date of return of the Goods to the Seller.

14.3. Return of defective Goods

14.3.1. The Buyer shall have the right to return defective Goods within 14 calendar days from the date of receipt of the ordered goods, stating the specific reason. The Buyer must immediately deliver or send the defective goods to the Seller.

14.3.2 In order to exercise the right to return defective Goods, the Buyer must notify the Seller of their decision by submitting an unambiguous statement (e.g., delivered, sent by mail or email to info@noage-official.lt). The statement must specify the Goods (names, quantity), their date of receipt, the Buyer’s name and surname, and the Buyer’s bank account number to which the money for the defective Goods should be returned. The statement must also specify the circumstances, signs, and reasons why the Goods are defective (it is preferable to provide photos of the Goods).

14.3.3. The costs of returning (sending, delivering to the Seller’s premises) defective Goods shall be covered by the Seller.

14.3.4. The Seller shall refund the amount paid for the returned Goods to the Buyer no later than within 14 calendar days from the date of return of the Goods to the Seller.

15. Final provisions

15.1. All disputes arising from or related to the contract between the Buyer and the Seller shall be resolved through negotiations. If no agreement is reached, the disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

15.2. The Buyer may contact the Seller, submit complaints, claims, obtain information, etc., by contacting the Seller using the contact details specified in clause 1.2 of these Rules, unless otherwise specified in these Rules.

15.3. The contract shall be concluded and performed, and all communication between the Customer and the Seller shall take place in the official language.